MCMDLL LLC d/b/a Doctoloop
Last Updated: November 1, 2026
MCMDLL LLC, doing business as Doctoloop ("Doctoloop", "we", "our" or "us"), operates www.doctoloop.com, its subdomains, the patient portal, the doctor portal and the society portals (together, the "Platform"). These Terms of Service ("Terms") govern your use of the Platform and the services offered on it (the "Services").
By creating an account or using the Platform, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Platform. Part A applies to everyone. Part B applies to Providers, Part C to society members, Part D to Founding Partners and Part E to patients.
MCMDLL LLC is not a medical group and does not practice medicine. Clinical services are provided solely by independently licensed healthcare professionals ("Providers"). Doctoloop provides the technology Providers and patients use to find each other, schedule, communicate, pay and keep records. This includes hosting health records, prescriptions, superbills and visit summaries that Providers and patients create or upload. Doctoloop does not make medical decisions, diagnose, treat or prescribe, and using the Platform does not create a patient relationship with Doctoloop.
Do not use the Platform, including messaging, for medical emergencies. In an emergency, call 911 or go to the nearest emergency room.
You agree not to: misuse, disrupt or damage the Platform; impersonate anyone; access accounts or data that are not yours; scrape or use bots without our written permission; upload malicious code or unlawful content; harass other users; or use the Platform for fraud or any unlawful purpose. We may suspend or close accounts that break these Terms.
You keep ownership of the content you post or upload (for example profile information, articles, messages, documents). You give Doctoloop a non-exclusive, worldwide, royalty-free licence to host, store, display and transmit that content to operate the Platform and, for public content, to publish and promote it as described in Part B. You confirm you have the right to share it.
You agree to receive electronic communications from Doctoloop, such as confirmations, reminders, security notices and updates. You may opt out of marketing emails at any time.
The Platform, its software, design, text, graphics and the Doctoloop and society names and logos belong to MCMDLL LLC or its licensors. You may not copy, modify or distribute them without our written permission.
Payments are processed by Stripe and are subject to Stripe's terms. Doctoloop does not store full card numbers. Prices are shown before you pay. Subscriptions renew automatically each billing period until cancelled. Specific terms for Providers, society events, Founding Partners and patients are in Parts B to E.
Providers can choose one of the following plans, as described on the Platform at the time of purchase:
Paid plans are billed monthly in advance and renew automatically. You can cancel at any time from the doctor portal or by emailing us. Cancellation takes effect at the end of the current billing period. Fees already paid are not refunded, unless required by law or stated otherwise in writing. We may change plan prices with at least 30 days' notice. Separate marketing services agreed in writing are governed by that agreement.
Providers who accept online payments must open a Stripe Connect account and accept Stripe's terms. Patients pay the Provider's price through the Platform. Funds are paid to the Provider's Stripe account, less a Doctoloop platform fee of 5% of each consultation payment and Stripe's processing fees. The Provider is the seller of the clinical service. Refunds, disputes and chargebacks for consultations are the Provider's responsibility. Doctoloop may support the process but does not guarantee any payment.
Providers may create concierge membership plans and sell them to their patients through the Platform. The Provider sets the price, the content and the terms of each plan, and is the seller. Doctoloop provides the billing technology and may charge the platform fee shown on the Platform.
Doctoloop reviews each profile before it goes public and may edit it for accuracy, clarity and search optimization. You allow Doctoloop to publish and promote your profile, photo, credentials and the articles and webinars you contribute, on the Platform, in search engines, in Doctoloop emails and on Doctoloop social media. Reputation information on your profile (for example the Doctoloop reputation score, third-party ratings and publications) is compiled by Doctoloop from public and verified sources. You may ask us to correct it.
You set your availability, visit types, durations, delivery modes (online, at home, in office) and prices, including after-hours prices. If you connect Google Calendar, busy times block your Doctoloop schedule as described in the Privacy Policy. You are responsible for honoring the appointments booked through your schedule.
Societies are private communities for Providers. Membership is by application and approval. Doctoloop and the society's leaders may accept, decline, suspend or remove a member at their discretion, including for breach of these Terms or the community rules. Some memberships require a paid plan (see section 10).
Doctoloop may moderate, remove content and act on reports.
Some society events are paid. The price, date and venue are shown at registration. Tickets are non-refundable unless the event is cancelled by the organizer, in which case the ticket is refunded. If a date changes, you may keep your ticket or ask for a refund.
Webinars may be recorded and published as replays, only with the consent of the speakers. Attendees may appear in recordings if they turn on their camera or speak. Webinars are educational and do not carry continuing medical education credit unless expressly stated.
Search results, matches, rankings and reputation scores are information to help you choose. They are not medical advice, a recommendation of a particular Provider or a guarantee of quality or outcome. Ranking is based on how well a Provider fits the criteria you enter, such as specialty, availability, location, visit type, price and language. Check that a Provider is licensed in your state before booking; the Platform shows a warning when this may not be the case.
Messaging with Providers is not monitored in real time and is not for emergencies or urgent questions. You are responsible for the documents and information you upload, and for whom you share them with, including through time-limited share links.
Concierge membership plans are offered and set by the Provider. They renew automatically until cancelled. Questions about what a plan includes go to the Provider.
The Platform uses and links to third-party services, such as Stripe, Zoom and Google. Their terms and privacy policies apply to your use of them. Doctoloop is not responsible for third-party services, websites or content.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. DOCTOLOOP DOES NOT GUARANTEE UNINTERRUPTED OR ERROR-FREE OPERATION, OR THE ACCURACY OF CONTENT POSTED BY USERS OR PROVIDERS. DOCTOLOOP IS NOT RESPONSIBLE FOR THE CLINICAL SERVICES, ADVICE OR OUTCOMES OF ANY PROVIDER.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DOCTOLOOP WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR DATA. DOCTOLOOP'S TOTAL LIABILITY FOR ANY CLAIM IS LIMITED TO THE GREATER OF THE AMOUNTS YOU PAID TO DOCTOLOOP IN THE 12 MONTHS BEFORE THE CLAIM AND $100.
You agree to indemnify and hold harmless MCMDLL LLC and its officers, members and affiliates from claims arising from your use of the Platform, your content, your breach of these Terms or, for Providers and Founding Partners, the services you provide.
You may close your account at any time. We may suspend or close an account for breach of these Terms, for legal reasons, or to protect users or the Platform. Sections that by their nature should survive termination will survive.
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. Any dispute will be brought exclusively in the state or federal courts located in Delaware, and you and Doctoloop consent to their jurisdiction.
We may update these Terms. We will post the new version with a new "Last Updated" date and, for material changes, notify account holders by email or on the Platform at least 15 days before they take effect. Continued use after that date means you accept the updated Terms.
These Terms, the Privacy Policy and any written agreement for specific services make up the entire agreement between you and Doctoloop about the Platform. If a provision is unenforceable, the rest remains in effect.
Email: privacy@doctoloop.com (or maylis@doctoloop.com)
MCMDLL LLC d/b/a Doctoloop
Registered address: 8 The Green, Suite R, Dover, DE 19901, USA
Mailing address: 120 East 85th Street #3E, New York, NY 10028, USA